A couple say they have been left £50,000 out of pocket due to problems in their Bovis Home.

Andy and Krysia Glodowski of Burbridge Avenue in Foley Green estate, Leavesden, bought a £655,000 home from the housebuilders in 2014.

But even before the house’s completion date, the couple had problems with the company. Despite agreeing to move in on July 4, they said the company tried to pressure them to move in earlier and that they felt “threatened”.

They said the implication was that unless they moved in on June 30, they could lose their home.

Since then, the issues have continued and Mrs Glodowski, 53, said she does not consider the house her home.

Problems have included mould growing in the bathrooms, radiators falling off walls and poor insulation in the loft.

The floors, which were never secured properly, have been repaired three times and the ceilings have repeatedly cracked as a result.

There have been leaky pipes in the garage and the bathroom taps caused a flood in an en-suite.

The kitchen had to be replaced because it was entirely “unusable” and the garden was “essentially a building site” when they moved in. The cost of replacing the kitchen and landscaping the garden came to more than £50,000.

And in April, the couple are being forced to move into a hotel for two weeks, while workers remove the furniture from their home and again, repair the flooring.

Mrs Glodowski, a retired teacher who had a stroke in 2014, said three years of her life have been wasted because of Bovis.

She said: “I cannot begin to tell you how stressful it has been or what impact it has had on my health.

“The company has apologised but that’s really not good enough. All the joy of buying a new house has been ruined - my friends ask me if I call it a home, and I say no, it’s just a house.

“The house cost me almost three years of my life, which at my age, is awful. I have been unable to make arrangements while stuck in this house waiting for workers.

“My husband is at the point where he doesn’t even want any compensation. He just wants the work to be fixed and for them to never have to return to our home.”

Bovis Homes has been forced to pay £7m to compensate customers across the country. The company, which built 99 homes in Leavesden, was forced to take action after more than 1,400 homeowners created a Facebook group bemoaning the state of their houses.

Mrs Glodowski said other families on the estate are being forced to move into hotels in April, and others are seeking legal advice.

Though it has apologised, Bovis has not confirmed that it will compensate Mr and Mrs Glodowski.

A company spokesperson said: “We have been in regular communication with our customers at Foley Green and have worked closely with them to resolve the remaining issues with their home.

“We apologise that our customer service has not met the standards that they rightly expect and as a business we are taking a number of measures to ensure we put the customer at the heart of everything we do, including having more staff dealing with enquiries, more operatives working on the ground and a new Homebuyers Panel which will provide advice challenge and feedback as we strive to improve our customer service.

“Where appropriate we reimburse customers for any direct and reasonable costs incurred as a result of our actions.”