A frustrated customer has described his Internet service provider as “scandalous” after he and several other people were left without Internet for six days.

Barry Hyman, 77, says Virgin Media gave very little information and no apology during the outage which happened last week.

Mr Hyman, who lives in Bushey Heath, was just one of a number of people affected by the issue.

He said: “It is actually the first time it has happened but it is an awfully long time to wait. The internet has been dead for a week. I’d say two days is unacceptable but this is a scandal really.

“Where even is the problem because we have no idea. It’s incredibly frustrating. I think people should know the service Virgin are providing.”

Mr Hyman, who has confessed to not being Internet savvy, says he does use it to rely on keeping in touch with his family and friends especially via email.

Initially, he thought his router had packed up but when he phoned Virgin Media, he was told there was an issue, albeit he says he was waiting on the line for a “long time”.

Other customers reported receiving updates from Virgin Media but said the date for being fixed changed every day that they “didn’t know what to believe” while some are contemplating changing service provider.

Virgin Media have not confirmed the reason for the Internet outage but service has since been restored, seven days after the problem was reported, for people living in the WD2 and WD3 areas.

A spokesman for Virgin Media said: “A small number of customers experienced issues with their services earlier this week but this has now been resolved. We apologise for any inconvenience caused.”