PATIENTS say Mount Vernon Cancer Centre at Northwood has improved in all six areas inspected over the last two years.
The ratings, in the latest PLACE* survey, were:
- Cleanliness: 99.29% (compared to 92.06% in 2015)
- Food, especially that served to patients: 87.5% (85.34%)
- Patient privacy, dignity and well-being: 80.83% (80.03%)
- Support for people with dementia: 70.56% (62.7%)
- Support for people with disabilities: 82.69% (not measured in 2015)
- General condition, appearance and maintenance of hospital buildings: 93.15% (91.9%)
Trust director of nursing Liz Lees said: “The environment in which patients receive their care can have a big impact on their experience of our clinical services.
“The latest annual PLACE survey scores are encouraging. While there is always more to be done, this shows the continuing improvements being made at Mount Vernon when it comes to making sure our patients get the high-quality care they need.”
- *Patient Led Assessments of the Care Environment
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