A couple were “disgusted” after waking up at a Premier Inn hotel to discover their bed was covered in bug blood.

It is the second complaint we have had about bugs on beds at Premier Inn hotels in our area after one guest was left “horrified” to wake up to an infestation of bugs at their hotel in Garston in August.

At the Kings Langley branch, Peter Hampton, 74, and his partner, Popa Cristea, had woken in their £188 room only to find they were covered in itchy bites due to bugs.

The couple had travelled all the way from Montrose, Scotland, on October 2 to stay at the hotel so Mr Hampton could visit his cousin, but were horrified to find their arms, legs and back covered in bites overnight.

Hillingdon Times:

Bug on the bed sheets (Photo credit Peter Hampton)

Hillingdon Times:

Blood on the sheets (Photo credit Peter Hampton)

Mr Hampton said his partner had to buy cream from a pharmacy to help relieve the pain and itching of the bites.

He added: “We must have rolled on top of the lice at night to explain how blood got on the sheets from the bugs.

“We got out of bed and we just saw lice on the sheets, we were properly disgusted.”

The couple demanded they were moved to a new room, but Mr Hampton claims the lice had followed them and staff at the hotel suggested the couple buy new clothes.

Hillingdon Times:

Photo credit Peter Hampton

However, even though the hotel told the couple they would be reimbursed for the £200 spent on the clothes, the money has still not arrived.

Mr Hampton said he was “very disappointed” with the way the whole situation was handled.

He added: “Everyone we have spoken to about this situation is disgusted by this.

“We will not go back to the Premier Inn following this, we have been left very frustrated.”

Mr Hampton says he was offered a free night at the hotel if he chose to stay there again, and Premier Inn has confirmed a full refund for the clothes is on its way to the couple.

A spokesperson from the hotel said: “In the rare event a guest experiences any issue in this regard during their stay, we always strive to do our very best to offer a resolution.

“To ensure that we are proactive, our housekeeping and maintenance teams are fully trained to spot the signs of any bed bug activity. However, as we are sure you will appreciate, on occasion it will be the guest that brings this to our attention.

“Please be assured that we are liaising with Mr Hampton directly in relation to this unfortunate incident and are already in the process of issuing a refund.”